The customer will be responsible for freight costs, i.e. for the original shipment to you and for the return. In the cases where the shipping costs are included in the price of the product, the freight cost will be extracted from the selling price and charged back to the customer upon calculation of any refund that may be due.

Umbrellatime will accept returns with the following conditions.

Umbrellatime.com is not responsible for shipping damages. They are the responsibility of the carrier. We declare the value to the carrier for any shipment over $5.00 in value. If you receive an item damaged, you must file a claim with the freight carrier. Umbrellatime may be able to assist you with this process. Contact our customer service department to inquire.

Custom manufactured products are not returnable under any circumstances as they are manufactured specifically for you and are not resalable.

All returns must be approved by the umbrellatime.com customer service department in writing or E-mail and all packages must have the return authorization number clearly marked on all packages.

Any items received without a return authorization number will be refused. The shipper will return the goods to you and any shipping costs will not be the responsibility of umbrellatime.com.

Any items returned that are not prepaid will be refused. The shipper will return the goods to you and any shipping costs will not be the responsibility of umbrellatime.com.

The returned item must be in the original carton with all accessories packed as originally received.

The items must not have been used.

The items must be in salable condition.

All returns will be subject to a 20% restocking charge as well as the freight charges discussed above.

Credits will be issued after we receive and inspect the product.

Credits will be issued for returned products only, minus the freight and restocking charges.

The items must be returned to the address given when we issue the return authorization number. Many items will go back to the manufacturer, NOT to our facilities.

Thank you for visiting our site,

G. Philip Tyson, CEO
AGI Group, Inc.