How to Handle Shipping Damage

Sadly, it does happen; but fortunately, very few shipments are damaged. The satisfactory resolution is dependent upon your actions at time of delivery. The shipper, when delivering, will ask for a signature that all was received in good order. You MUST inspect the items you are signing for BEFORE you sign for the goods. If you see any damage to the box or anything that would indicate hidden damage, it MUST be noted on the delivery receipt. If the product is damaged, we suggest you refuse the shipment.

If you fail to note the possibility of damage on the delivery receipt, you will find it VERY difficult to obtain any relief from the shipping company, should you have damage that was not noted on the receipt.

If you have ANY concerns about damage, I strongly encourage you to call the shipper's local terminal and speak to the manager about your concerns before the driver leaves.AGI Group is not responsible for shipping damage. The shipping company is responsible for shipping damage. If you sign for a delivery that is damaged, you accept all responsibility for the shipment and any damage that may have occurred during the shipping of your goods.